Now it's vacation times, and those who are not fully occupied with serving guests might need some professional development to indulge in when the hammock becomes too unstimulating. Here are five influential writers who have authored books on running hotels and their insights within the hospitality industry:
Danny Meyer - Author of "Setting the Table: The Transforming Power of Hospitality in Business." Meyer is a well-known restaurateur and innovator in customer service. He emphasizes the importance of hospitality and how it can transform a business. His book is a must-read for anyone who wants to understand the importance of customer relationships and service culture in the hotel and restaurant industry. Setting the Table on Amazon
Chip Conley - Author of "Peak: How Great Companies Get Their Mojo from Maslow." Conley uses Maslow's hierarchy of needs to explore how companies can create motivation and engagement among both employees and customers. He shares concrete examples from his time as CEO of Joie de Vivre Hospitality. Peak on Amazon
Joseph A. Michelli - Author of "The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company." Michelli goes through leadership principles that have helped Ritz-Carlton achieve and maintain its world-leading status in customer service. The New Gold Standard on Amazon
Bruce Poon Tip - Author of "Looptail: How One Company Changed the World by Reinventing Business." Bruce is the founder of G Adventures and shares his journey of building a company that is not only economically successful but also contributes positively to society and the environment. He provides insights into the importance of creating a company culture that prioritizes sustainability and responsibility. Looptail on Amazon
Geoffrey Kent and Amory B. Lovins - Co-authors of "Creating Climate Wealth: Unlocking the Impact Economy." Although this book does not specifically focus on the hotel industry, it provides valuable perspectives on how businesses can be run in a way that is both profitable and sustainable, which is critical for future leaders in hospitality. Creating Climate Wealth on Amazon
Last but not least, if you need something purely for your own enjoyment we recommend Rebecka F. Kuang and her book Yellowface. A fantastic novel about an author who steals a manuscript from a deceased colleague.
Happy reading from the Lucy team!
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